Refund policy

At Charming Belle Prints, your satisfaction matters to us. Because every item is made-to-order, we handle refunds with care and fairness to ensure a smooth experience for everyone.

Eligibility for Refunds

We offer refunds only for defective, damaged, or incorrect items.
To qualify for a refund, your item must:

  • Arrive with a printing error, defect, or damage

  • Be different from what you ordered (wrong design, wrong item, etc.)

  • Be reported within 14 days of delivery

We do not offer refunds for:

  • Change of mind

  • Wrong size ordered

  • Color variation due to screen differences

  • Normal wear and tear

Proof Required

To process your refund quickly, please provide:

  • A clear photo of the defective or incorrect item

  • Your order number

  • A short description of the issue

This helps our team verify the problem and approve your request faster.

Refund Options

Once your refund is approved, you may choose:

1. Store Credit

Receive store credit for the full amount of your order.

2. Full Refund

A full monetary refund will be issued back to your original payment method.

Return Shipping

  • Customers are responsible for paying return shipping costs (if a return of the item is required).

  • In many cases, we may approve a refund without requiring the item to be sent back, depending on the issue.

Exchanges

If you prefer an exchange instead of a refund:

  • We will replace defective or incorrect items

  • Customers are responsible for exchange shipping costs

Refund Processing Time

After approval, refunds are typically processed within:

  • 3–5 business days for store credit

  • 5–10 business days for payment refunds (depending on your bank)

How to Request a Refund

If you believe your item qualifies for a refund, please contact us through:

Please include your order number, photos, and reason for the request.
Our support team responds within 24–48 hours.

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